1. Introduction

These Terms and Conditions govern the subscription service offered by Firebird Energy (referred to as “we,” “us,” or “our”) for the provision of protein coffee products to customers in New Zealand.

2. Subscription Service

2.1 Our subscription service provides regular delivery of protein coffee products on a month-to-month basis. 

2.2 Subscriptions are available only to customers with delivery addresses within New Zealand.

2.3 By subscribing to our service, you agree to these Terms and Conditions. 

2.4 There is no minimum commitment period required.

3. Payment and Billing

3.1 Subscription payments are processed on a monthly basis. 

3.2 Current pricing information is available on our website and may be subject to change. 

3.3 The subscription fee includes the cost of products and delivery, with no additional shipping charges. 

3.4 You are responsible for ensuring all billing information provided is accurate and current.

4. Delivery

4.1 You are responsible for providing and maintaining accurate delivery information. 

4.2 We provide free shipping on all subscription orders within New Zealand. 

4.3 Typical delivery times are within 2 business days for urban areas, though actual delivery times may vary as they are subject to third-party courier services. 

4.4 If delivery fails due to courier error, we will ship a replacement order within a reasonable timeframe. 

4.5 Failed deliveries due to incorrect address information provided by the customer are not eligible for refund or replacement.

5. Cancellation and Refunds

5.1 You may cancel your subscription at any time by contacting {{EMAIL}} as per our cancellation policy {{HYPERLINK CANCELLATION POLICY}}. 

5.2 Cancellation requests must be submitted at least one week before the next billing date. 

5.3 Monthly payments that have been processed are non-refundable unless products are faulty. 

5.4 Refunds for faulty products are provided in accordance with the Consumer Guarantees Act 1993.

6. Changes to Terms

6.1 We reserve the right to modify these terms and conditions at any time. 

6.2 Changes will be communicated to subscribers via email before taking effect.

7. Privacy and Data Protection

7.1 We collect and process personal information in accordance with New Zealand privacy laws. 

7.2 For details on how we handle your personal information, please refer to our Privacy Policy at {{PRIVACYLINK}}.

8. Consumer Rights

8.1 These terms and conditions do not affect your statutory rights under New Zealand consumer protection laws. 

8.2 All our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.